Choose a conversation path and see how it can unfold differently. These are interactive concept scenarios, not client deployments or conversations with a working AI. The images were generated with AI, and the responses were written by our editors.
01 / LOBBY / WEBSITE / KIOSK
A question from a guest. A plan for their stay.
A late arrival, a first visit, plenty of questions. Imagine a guide who helps guests find their way around the hotel, from dinner to plans for the next day.
Concept visualisation · AI-generated image
INTERACTIVE SCENARIO01 / 03
Choose a moment in the conversation.
Prepared example replies, with no connection to AI, a microphone or a client system.
From question to next step.
Guest
We arrived late. Where can we eat, and what could we do in the morning?
AI concierge
I’ll check the hotel restaurant’s current opening hours. Would you prefer to relax at the hotel or explore the area in the morning?
Guest
Explore, but only after breakfast.
AI concierge
I can show you breakfast times and a suggested route from the hotel’s approved recommendations. Would you like a short walk or a longer outing?
WHAT THIS SCENE SHOWS
Information about the stay and a suggested next step, all in one conversation.
Needed to make it work: Current services, opening hours, a map and approved recommendations. Bookings require a separate integration.
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Experience goal
Information about the stay and a suggested next step, all in one conversation.
What needs connecting
Current services, opening hours, a map and approved recommendations. Bookings require a separate integration.
Boundaries
Without a connection to the relevant system, the concierge cannot confirm availability or bookings. It passes unusual requests to the staff.
What we will test in the pilot
Did the guest find an answer? How many questions needed help from reception? Did the recommendation lead to a service?
The character catches the eye, but conversation gives people a reason to stay. A booth host can introduce visitors to the brand and invite them on a short mission.
Concept visualisation · AI-generated image
INTERACTIVE SCENARIO01 / 03
Choose a moment in the conversation.
Prepared example replies, with no connection to AI, a microphone or a client system.
From question to next step.
Attendee
What’s going on here?
AI character
Choose a mission: discover the product, solve a riddle or meet our team. Which would you like?
Attendee
I’ve got a minute. Give me a riddle.
AI character
Let’s start a quick round. Afterwards, you can decide whether you want to hear the product’s story. Ready?
WHAT THIS SCENE SHOWS
The attendee becomes part of the story and chooses whether to engage further with the brand.
Needed to make it work: A script, brand knowledge, a screen and suitable audio conditions. The organiser sets the moderation rules and participation format.
Compare the other variants
Experience goal
The attendee becomes part of the story and chooses whether to engage further with the brand.
What needs connecting
A script, brand knowledge, a screen and suitable audio conditions. The organiser sets the moderation rules and participation format.
Boundaries
The dialogue has defined limits. Noise, connectivity and controls must be checked on site; staff can stop the show.
What we will test in the pilot
Did attendees start and finish the scene? Which paths did they choose? Did they want to continue the conversation?
